Shipping and Returns
Most items that are in stock at our physical location will be processed within 24 - 48 business hours. Items not held in stock may have a longer processing timeframe.
Note that approval/billing issues may delay shipping. Ultimate 3D Printing Store is not responsible for these delays.
You will receive a shipping quote once you fill out your shipping information during the checkout process, before payment information is required. If your selected shipping method is not available in your area, you will be notified in order to resolve this before your order is shipped.
Shipping Address Authorization
If you are making a payment by credit card and shipping to an address that is different from the billing address, we kindly request you call the customer service number on the back of the card to authorize the shipping address. This helps protect against fraudulent credit card use. Failure to take this step will lead to processing delays.
Shipping on Warranty Parts
Please refer to Warranty page for shipping information on warranty parts.
All products purchased through a preorder are subject to a 10% cancellation fee if cancelled prior to shipping.
Once tracking information is sent, preorder products are subject to the regular return policy.
Any preorder product that is refused by the customer will be considered fulfilled, and a 20% restocking fee will be applicable.
You can return most* merchandise for credit or refund within thirty (30) days of item delivery. Items may not be returned after thirty (30) days past their delivery date.
3D Printers, 3D Scanners, Curing Stations, Multi Material Filament Systems, Filament Dryers, Fume Extractors, Vacuum Formers, CNC Machines, and Laser Printers and Engravers may be returned up to ten (10) business days from the date the customer receives it from the shipping company, subject to a 20% restocking fee. These may not be returned after ten (10) days past their delivery date.
Extended warranties cannot be returned.
Software cannot be returned, even if unopened.
Opened 3D printer filament and resin cannot be returned.
Opened fire suppression systems cannot be returned.
Wazer products cannot be returned. Please refer to manufacturer site for latest shipping, warranty, and return information for Wazer products.
All returns require a return authorization (“RMA”) issued in advance by Ultimate 3D Printing Store. Any shipment received without an RMA could be shipped back at the sender’s expense. The RMA number should be added to the outside of the return package, and a copy of the Support Ticket should be included inside of the package. It is the responsibility of the customer to pay for any and all shipping costs relating to a return.
All non-defective items returned for refund are subject to a minimum 15% restocking fee, and all shipping fees associated with the return of a non-defective item are the responsibility of the customer.
Items demonstrating a defect within thirty (30) days of delivery can be returned for full credit or refund of the purchase price, without any restocking fee. In those cases, Ultimate 3D Printing Store will issue a prepaid return shipping label (continental US returns only). Please note that items can be deemed defective only by the Ultimate 3D Printing Store technical support team, or by the original manufacturer of the product.
If a return shipping label is provided, the address included will be the original location the item was shipped to.
Items returned as “defective”, which are found to be not defective, will be subject to a minimum 15% restocking fee. Initial shipping charges are not refundable.
Returns must include all original equipment, accessories, manuals, cables, and documents; any missing accessory will be replaced at a fee. Printers, Laser Cutters, 3D Scanners, and CNC Machines that have been modified, damaged due to misuse or neglect, or have otherwise been subject to actions or conditions which would void the manufacturer’s warranty are not eligible for return.
Most manufacturers require that the printer be shipped in its original packaging for any warranty service; this is especially true for 3D printers, which have packaging designed specifically for safe shipping. We strongly advise customers to retain original packaging for the duration of their printer’s warranty period.
Returns of close-out and demo items are subject to a minimum 15% restocking fee. All returns must be completed within five (5) days of the delivery date.
Please note that Ultimate 3D Printing Store will act as USPPI / exporter on international shipments only. Customers requesting delivery to US-based freight forwarders, brokers, etc. will need to make their own arrangements for export and customs paperwork.