Q: What certifications does Array come with?
A: Array is certified for use in a factory environment both from a TUV and EMC perspective. In the EU, in addition to low voltage, machinery, ROHS, and EMC directives, Array will comply with functional safety directives focussed on this type of automated equipment.
Q: What has Mosaic done from a risk assessment standpoint?
A: Mosaic has decided to implement “interlocks” in the front door of Array in addition to a full system E-stop. For redundancy, there are 2 independent interlock switches. When the front door is opened, power is cut to the motion systems of the robotics meaning that it will stop in < 0.5 seconds. This is done to minimize risk that the robotics could harm someone if the door is opened. The system will not restart until the door is closed and the user unpauses the system on the screen. Also, all systems have been sized to have less than 125N of force to further de-risk safety concerns.
Each Element 3D printer inside of Array has a door on the front. If the user opens the front door of Array, they must then open the Element HT door to access the moving components. When the Element HT door is detected to have been opened, the printer will pause and send the extruder to a safe location.
Q: How does the Array system prevent prints from hitting each other inside the storage cart?
A: The printers know the height of each print and keep track of it in software. The space is allocated based on this information and a buffer space is added to ensure no collisions occur.
Q: Is there an upgrade path from Element to Array for those who have already purchased an Element and would like to move up to the full Array?
A: Unfortunately due to the construction and UI of the standalone Element/HT printer, the user is not able to insert a standalone printer for use inside the Array. The main issues that stop this from happening are the filament pods on the side of the printer (Standalone) vs the back (Array), the Industrial Design of the Casing, as well as the Element Screen, and different door designs for the standalone Element and the Element in Array.
Q: Does Array/XT come with all “Element” or “Element HT” functionality, or can I mix and match what type of printers I want?
At this stage Array will contain Element printers and Array XT will contain Element HT printers.
Q: Can I use 3rd party materials with Array?
A: Array is calibrated to work only with Mosaic certified materials at this time.
Q: Will there be financing options?
A: No payment plans or leasing options are available at this time.
Q: What is included in the warranty?
A: The warranty will cover factory defects. Mosaic will ship our replacement parts for user serviceable parts, and will either have the product returned, or send a representative to fix a warranty claim (return vs. visit will depend on cost)
Q: What is the return or exchange policy for Array?
Products can be traded in for credit towards another Mosaic product. There are no returns available for Array (XT). For products outside of warranty coverage, our support team will be available to help but the cost of replacement parts will need to be covered by the customer.