Epsilon Support Plans
Epsilon Support Plans aim to enhance customer satisfaction, increase return on investment, and minimize downtime. These plans are offered for a term of 1 year, 2 years, or 3 years. The 1-year plan comes with the standard 12-month warranty, while the 2nd and 3rd year plans include an extension of the warranty period.
Benefits
Direct phone lineYou’ll have phone access to certified Epsilon experts during business hours. |
Priority email & online chat supportReceive quick and helpful assistance from BCN3D's team of dedicated agents, providing a response time of less than 24 hours. |
Remote TrainingIncrease your team's efficiency by scheduling a private remote training session. Get expert advice one month after installation to ensure a smooth integration process. |
Extended warrantyEnjoy greater peace of mind by purchasing a 2 or 3 year plan, which includes an extended warranty for your printer. |
Maintenance KitMaximize the performance of your printer with the Epsilon Support Plan, which includes a Maintenance Kit equipped with all the necessary tools you need for continuous optimal performance! |
Plans
Basic Plan
Included with the printer
- Email & online chat support (response time 48-72h)
- 1 year warranty (worldwide)
Epsilon Support Plan
1 year
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 1 year warranty (worldwide)
Epsilon Support Plan
2 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 2 years warranty (worldwide): 1 standard year plus 1 extended year.
Epsilon Support Plan
3 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 3 years warranty (worldwide): 1 standard year plus 2 extended years.
FAQs
Can you purchase a Support Plan after you purchase a 3D Printer?
If you decide not to purchase an Epsilon Support Plan right away, you have a 30-day window after activating your printer to do so. Once your plan has expired, it is not possible to extend it. This means it's best to purchase multi-year plans upfront, so that you're covered for the entire period you need.
I have a Support Plan, how can I schedule my hour with a BCN3D Applications Engineer?
Please visit this website and schedule it. Remember that it should be done 1 month after installation.
What are the warranty terms if I purchase a plan with an extended warranty?
The 2nd and 3rd Year warranty terms are subject to the same conditions detailed in the standard 12-month warranty document. Find the warranty details here.