Support and Warranty Information from Ultimate 3D Printing Store
Whether you're having a problem with something you bought from us, or just have some
questions, we're always happy to help. Whenever you have a question, just head over to to get in touch with our team.
We do our best to get back to you as soon as possible and offer email service Monday - Saturday.
You should receive a response in 24 hours. We also schedule phone support
sessions as needed. Start a ticket with us, and if we can't resolve it quickly via email, we'll be
happy to talk to you.
Escalated Factory Support Issues
Please contact Wanhao China Support @
Returns, and Replacements
Wanhao products carry a one-year manufacturer warranty. Returns are possible and only on provided by Ultimate 3D Printing Store. In order to return an item, you must contact Ultimate 3D Printing Store Management. We do have from the date you receive the item a return policy of 7 days on only unused items. We will provide parts or service on items that prove to be
defective from the time of manufacture, and we'll always work with you to get your printer
running again.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel your order. Smaller orders will
often ship the next day, so it may not be possible for us to change them. Items with longer lead
times can often be edited if necessary; please try to ensure your order is as accurate as
possible when placing order.